Lowongan Kerja Assistant Front Office Manager Marriott International, Inc Jakarta Maret 2018Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Lamar Sekarang x
Masukkan nama dan email Anda untuk mendapatkan informasi terbaru seputar lowongan kerja dari Lokeronline.info ke email Anda.
Laporkan Lowongan x
Jika menurut Anda lowongan ini terindikasi merupakan penipuan, silahkan laporkan melalui form di bawah ini:
Lowongan Kerja Lainnya
Lowongan Kerja BRAND DEVELOPMENT MANAGER Tempo Scan Pacific Jakarta 2018-02-21 11:41
Berpengalaman minimal 5 tahun menangani brand development untuk produk consumer goods, 3 tahun di level managerial....
Lowongan Kerja SELL THRU MANAGER Tempo Scan Pacific Jakarta 2018-02-21 11:41
Computer literate ( MS Office Program ); Responsible for the day-to-day running of stores with the aim is to maximize profits while minimizing costs....
Lowongan Kerja Chef de Partie Marriott International, Inc Jakarta 2018-02-21 11:46
Data de divulgação da vaga 21/02/2018 Nº do Cargo 18000DK9 Categoria de emprego Alimentos, bebidas e culinária Local The Westin Jakarta, Jakarta, Indonésia...
Lowongan Kerja Head of Finance Robert Walters Jakarta 2018-02-21 7:22
An excellent Head of Finance role in Jakarta has just arisen at a multinational retail company. In this job you will be responsible for operation finance and...
Lowongan Kerja BRANCH MANAGER - DIVISI DISTRIBUSI Tempo Scan Pacific Jakarta 2018-02-21 11:41
Pria, berusia 30 – 40 tahun; Memiliki pengalaman sebagai branch manager di industri consumer goods / farmasi, minimal 5 tahun....
Lowongan Kerja Area Manager Automotive Michael Page Jakarta 2018-02-21 8:02
Our client is a Global Automotive company with various business lines. A well respected player boasting a strong track record historically, they are a premium...
Lowongan Kerja Praktikant (m/w) Deutsche ACCUMOTIVE GmbH & Co. KG Jakarta 2018-02-21 8:39
Aufgaben Erstellung von Präsentationen Erstellung von Reports zu IH-Kennzahlen, ggf. Mitarbeit bei der Erweiterung/Optimierung der Reports Mitwirkung bei...
Lowongan Kerja TRADE MARKETING MANAGER ( COSMETIC ) Tempo Scan Pacific Jakarta 2018-02-21 11:41
Fluent in English and excellent Computer literate ( MS Office Program ); Create innovative & creative program with Key Outlets, monitor and analyze the result....
Lowongan Kerja Chief Investment Officer Robert Walters Jakarta 2018-02-21 7:22
A very attractive Chief Investment Officer role has just become available at one of the leading life insurance firms in Jakarta. Reporting directly to CEO and...
Lowongan Kerja JUNIOR BRAND DEVELOPMENT MANAGER Tempo Scan Pacific Jakarta 2018-02-21 11:41
Berpengalaman minimal 4 tahun di marketing produk farmasi OTC atau consumer goods, 1 tahun di level manager atau 3 tahun di level assistant manager....
Lowongan Kerja Dir-Human Resources Marriott International, Inc Jakarta 2018-02-21 11:59
Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that...
Lowongan Kerja Automation Manager Robert Walters Jakarta 2018-02-21 7:22
A leading beverage manufacturer is seeking a high-calibre Automation Manager to support a large, complex plant. About the Automation Manager role: Due to...
Lowongan Kerja Chef de Partie Asian Marriott International, Inc Jakarta 2018-02-21 11:58
Start Your Journey With Us At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities,...
Lowongan Kerja Schichtverantwortlicher (m/w) Deutsche ACCUMOTIVE GmbH & Co. KG Jakarta 2018-02-21 8:39
+49 7 11 17-9 51 26 (erreichbar Mo.- Fr. Organisation und Koordination des Verantwortungsbereichs....
Lowongan Kerja HR Operations Manager Robert Walters Jakarta 2018-02-21 7:22
A leading fashion retail company is recruiting HR Operations Manager in Jakarta to join their team. In this job, you will be responsible for leading the...
Lowongan Kerja PRODUCT MANAGER Tempo Scan Pacific Jakarta 2018-02-21 11:41
Berpengalaman minimal 4 tahun di marketing produk farmasi OTC / consumer goods, dan 1 tahun di level manajerial atau 3 tahun di level assistant manager....
Lowongan Kerja Jr Account Manager Eatever Jakarta 2018-02-21 12:18
1. Responsible to look for Bulk Order, both for Corporate's Daily Catering or any other Bulk Order like meeting, event, training, etc. 2. Achieve monthly...
Lowongan Kerja Tax Manager Robert Walters Jakarta 2018-02-21 7:22
A rapidly expanding global retail company is looking for a Tax Manager to take on a vacant role. In this job you will be responsible for the taxation function...
Lowongan Kerja Mitarbeiter (m/w) Deutsche ACCUMOTIVE GmbH & Co. KG Jakarta 2018-02-21 8:39
+49 7 11 17-9 51 26 (erreichbar Mo.- Fr. Verantwortung für die Sicherstellung der Verfügbarkeit von Nichtproduktivmaterialien (NPM) für die Ausgabe an...
Lowongan Kerja Management Trainee Kawan Lama Group Jakarta 2018-02-21 12:18
We are seeking an eager, motivated management trainee to join our growing organization. In this position, you will be given the unique opportunity to gain the...