Lokeronline.info

Lowongan Kerja Guest Relation Manager Marriott International, Inc Jakarta Februari 2018

Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.

  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

  • Encourages and building mutual trust, respect, and cooperation among team members.

  • Serving as a role model to demonstrate appropriate behaviors.

  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Responds to and handles guest problems and complaints.

  • Sets a positive example for guest relations.

  • Empowers employees to provide excellent customer service.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

  • Ensures employees understand customer service expectations and parameters.

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.

  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

  • Supervises same day selling procedures to maximize room revenue and control property occupancy.

  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

  • Participates in employee progressive discipline procedures.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Analyzes information and evaluating results to choose the best solution and solve problems.

  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

  • Performs all duties at the Front Desk as necessary.

  • Runs Front Desk shifts whenever necessary.

  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Posted at 2018-01-18 23:27 Lamar Lokasi
Lamar Sekarang x

Masukkan nama dan email Anda untuk mendapatkan informasi terbaru seputar lowongan kerja dari Lokeronline.info ke email Anda.

Laporkan Lowongan x
Jika menurut Anda lowongan ini terindikasi merupakan penipuan, silahkan laporkan melalui form di bawah ini:

Lowongan Kerja Lainnya

Lowongan Kerja Customer Service Analyst

Citi Jakarta 2018-02-17 1:04

Primary Location: Indonesia,Jawa,Jakarta Education: Bachelor's Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee...

Lowongan Kerja Sales Development Manager

Ecolab Jakarta 2018-02-17 9:17

Our 7 week training program will include paid travel to Ecolab Corporate Headquarters in Saint Paul, Minnesota for portions of the training....

Lowongan Kerja Staff Writers

BOLEH NET Jakarta 2018-02-17 14:04

Boleh Portal Division looking for staff writers to produce quality articles for its website that cover a wide range of topics. Providing tech, mobile industry...

Lowongan Kerja Officer Proses

Sinar Antjol Jakarta 2018-02-17 4:23

Laki-laki, Usia Max 35 Tahun. Berpengalaman di bidang yang sama minimal 2 tahun. Pendidikan min. S1 Teknik Kimia dari universitas ternama....

Lowongan Kerja BRAND DEVELOPMENT MANAGER

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Berpengalaman minimal 5 tahun menangani brand development untuk produk consumer goods, 3 tahun di level managerial....

Lowongan Kerja Content Administrator

BOLEH NET Jakarta 2018-02-17 14:04

1. Male/Female 2. 1 years of Android application development using Android SDK 3. Expert knowledge of Java 4. Strong interaction and design sense 5....

Lowongan Kerja Responsable-Réception

Marriott International, Inc Jakarta 2018-02-17 11:51

Date de publication 17 févr. 2018 Numéro de l'Emploi 18000GG9 Catégorie d'Emploi Opérations Liées aux Chambres et au Service à la Clientèle Lieu The Westin...

Lowongan Kerja SELL THRU MANAGER

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Computer literate ( MS Office Program ); Responsible for the day-to-day running of stores with the aim is to maximize profits while minimizing costs....

Lowongan Kerja Technical Support

BOLEH NET Jakarta 2018-02-17 14:04

Cooperative, Teamwork Male/female English Language (passive/active) Good communication Willing work shifting schedule Willing hard to learn Service...

Lowongan Kerja Massage Therapist

Marriott International, Inc Jakarta 2018-02-17 11:47

Di Westin, kami berkomitmen untuk memberdayakan ketenteraman para tamu dengan menyediakan lingkungan yang menyegarkan, kemudahan yang dipikirkan dengan matang,...

Lowongan Kerja BRANCH MANAGER - DIVISI DISTRIBUSI

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Pria, berusia 30 – 40 tahun; Memiliki pengalaman sebagai branch manager di industri consumer goods / farmasi, minimal 5 tahun....

Lowongan Kerja Accounting Staff

BOLEH NET Jakarta 2018-02-17 14:04

Qualification Male/Female Graduated from University / College (S1/D3) Minimum 2 years experiences in accounting Able to speak english Have good working...

Lowongan Kerja TRADE MARKETING MANAGER ( COSMETIC )

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Fluent in English and excellent Computer literate ( MS Office Program ); Create innovative & creative program with Key Outlets, monitor and analyze the result....

Lowongan Kerja PRODUCT MANAGER

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Berpengalaman minimal 4 tahun di marketing produk farmasi OTC / consumer goods, dan 1 tahun di level manajerial atau 3 tahun di level assistant manager....

Lowongan Kerja Leader HRD

Sinar Antjol Jakarta 2018-02-17 4:23

Wanita, usia max 35 tahun. Berpengalaman di bidang yang sama minimal 2 tahun. Pendidikan min. S1 Psikologi dari universitas ternama....

Lowongan Kerja Finance Manager

RimbunJOB Executive Search Indonesia Jakarta 2018-02-17 7:10

Company Descriptions Our company is the world’s leading provider of medical assistance, international healthcare, security services and outsourced customer...

Lowongan Kerja JUNIOR BRAND DEVELOPMENT MANAGER

Tempo Scan Pacific Jakarta 2018-02-17 11:38

Berpengalaman minimal 4 tahun di marketing produk farmasi OTC atau consumer goods, 1 tahun di level manager atau 3 tahun di level assistant manager....

Lowongan Kerja RB Incentive Operation Support Manager

Citi Jakarta 2018-02-17 8:12

Primary Location: Indonesia,Jawa,Jakarta Education: Bachelor's Degree Job Function: Bus Strategy, Planning & Admin Schedule: Full-time Shift: Day Job Employee...

Lowongan Kerja Officer Utility

Sinar Antjol Jakarta 2018-02-17 4:23

S1 Teknik Elektro / Teknik Mesin IPK 3.00 Memiliki pengalaman minimal 1...

Lowongan Kerja Spa Therapist

Marriott International, Inc Jakarta 2018-02-17 11:46

Start Your Journey With Us At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities,...

Indeks : A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
PERHATIAN: Seluruh materi iklan yang terdapat pada situs ini menjadi tanggung jawab masing-masing pemasang iklan. Lokeronline.info tidak bertanggung jawab terhadap keseluruhan materi iklan yang tampil di situs ini.